Why has my credit card been declined?

Please ensure that your card details and personal information have been entered correctly. Below are some of the most common reasons for why your credit card was declined:

- You did not honor your credit card issuing bank;

- The funds in your card are not sufficient to complete your purchase;

- You are buying restricted items, like e-cigarettes or adult toys;

- The card has expired or the new card has not been activated yet;

- System section time-out;

- Your card has been stolen or is lost;

Can’t see the credit card option? Payments with a credit card are only activated for specific countries our intermediaries operate in. If you can not use a credit card, you can still select other payment methods, like PayPal.

We do not have access to your credit card information, and thus we suggest you complete the transaction with another credit card or payment method if the problem persists.


How much does shipping cost?

The prices of our products vary according to the type, location, shipping method, and warehouse you selected. You can view the shipping fees on each product page and at checkout.

1.Ensure to have selected the correct delivery country in the “Ship to” field on the top of each page;

2.Select a warehouse;

3.Choose a shipping method;


I can see that the status of my order shows "Delivered", but I have not received my parcel. What can I do?

Below are some steps and suggestions on how you can solve this issue:

Check if the shipping address of your order is correct;

Ask your neighbors, relatives or friends if they have received the parcel on your behalf;

All orders reported as "delivered" by shipping companies are considered delivered. Renhotec cannot be made liable of non-delivery in this case.Any other questions you want to know,just contact us.


How long will it take to receive my refund?

The processing time varies from place to place according to your method of payment and regional policy. You can consult us individually to get the corresponding reply.We will try our best to return the refund amount to your account as soon as possible. Please wait patiently.