Why has my credit card been declined?

Please ensure that your card details and personal information have been entered correctly. Below are some of the most common reasons for why your credit card was declined:

- You did not honor your credit card issuing bank;

- The funds in your card are not sufficient to complete your purchase;

- You are buying restricted items, like e-cigarettes or adult toys;

- The card has expired or the new card has not been activated yet;

- System section time-out;

- Your card has been stolen or is lost;

Can’t see the credit card option? Payments with a credit card are only activated for specific countries our intermediaries operate in. If you can not use a credit card, you can still select other payment methods, like PayPal.

We do not have access to your credit card information, and thus we suggest you complete the transaction with another credit card or payment method if the problem persists.

How much does shipping cost?

The prices of our products vary according to the type, location, shipping method, and warehouse you selected. You can view the shipping fees on each product page and at checkout.

1.Ensure to have selected the correct delivery country in the “Ship to” field on the top of each page;

2.Select a warehouse;

3.Choose a shipping method;

I can see that the status of my order shows "Delivered", but I have not received my parcel. What can I do?

Below are some steps and suggestions on how you can solve this issue:

Check if the shipping address of your order is correct;

Ask your neighbors, relatives or friends if they have received the parcel on your behalf;

All orders reported as "delivered" by shipping companies are considered delivered. Renhotec cannot be made liable of non-delivery in this case.Any other questions you want to know,just contact us.

How long will it take to receive my refund?

The processing time varies from place to place according to your method of payment and regional policy. You can consult us individually to get the corresponding reply.We will try our best to return the refund amount to your account as soon as possible. Please wait patiently.

Will my package have COVID-19?


Each package is disinfected before leaving our warehouse. The World Health Organisation states that viral diseases cannot be transmitted through packages, but we still disinfect them for added safety.



Will order processing slow down?


At present, COVID-19 has been suppressed in China, and shipments in Chinese warehouses will not be affected in any way. 



Will the shipping time slow down?


Due to COVID-19, some goods are restricted, and we cannot ship to some countries. If we can’t ship your order now, we will ship it immediately after the restriction ends; this ensures you get your items as fast as possible.

As these restrictions are unpredictable, the shipping time limit for your order may be extended beyond what is displayed on the product page/checkout.



Are there any adjustments to the after-sale policy?


If you are unable to accept the package and the package is returned, we will not charge any fees and issue a full refund!

 If you want to return an item and are presently unable to send it to us, we will extend the return time until the epidemic is over!